Return Policy – VelossaLabs

We believe in clarity and fairness. This page explains our return policy for services or items purchased on velossalabs.com. For related terms, refer to our Terms & Conditions and our Refund & Cancellation Policy.

1. Who Can Request a Return?

• You can request a return, exchange, or replacement within 3 calendar days of your purchase confirmation or delivery.
• After 3 days, returns are not eligible unless the service or item is defective.

2. What Are the Conditions?

• The product must be unused and in its original packaging.
• Sale or discounted items are not eligible for return unless faulty.

3. What Cannot Be Returned?

• Custom designs, consultation sessions, digital downloads, and source files are not returnable once delivered and approved.
• Partial returns are considered only if part of the project scope is undelivered or defective.

4. Received a Damaged Item?

• Let us know within 48 hours of delivery. Include photos and a written note to support your claim.
• We will review the case and offer a replacement if the item is damaged or significantly different from your order.

5. How to Request a Return?

• Email us at info@velossalabs.com with your order number, reason, and any files or screenshots as needed.
• After approval, we’ll share steps to send the item back if applicable.

6. What Happens Next?

• Our team will inspect your request or returned item.
• We’ll email you the outcome. If approved, we’ll process it within 7 working days.

7. Return Shipping Info

• Customers cover the return shipping cost unless the product is defective.
• Shipping costs are not refundable unless stated otherwise.

8. Need Help?

If you have questions, contact us directly at:

VelossaLabs
Email: info@velossalabs.com
Registered Office: Pl-5b - 14/15, Sector-10, Khanda Colony, New Panvel (W) - 410206
Location: Mumbai, Maharashtra, India
Or visit our Contact Page.