Return Policy

• You can request a return, exchange, or replacement within 3 calendar days of your purchase confirmation or delivery.
• After 3 days, returns are not eligible unless the service or item is defective.

• The product must be unused and in its original packaging.
• Sale or discounted items are not eligible for return unless faulty.

• Custom designs, consultation sessions, digital downloads, and source files are not returnable once delivered and approved.
• Partial returns are considered only if part of the project scope is undelivered or defective.

Let us know within 48 hours of delivery. Include photos and a written note to support your claim. We will review the case and offer a replacement if the item is damaged or significantly different from your order.

• Email us at info@velossalabs.com with your order number, reason, and any files or screenshots as needed.
• After approval, we will share steps to send the item back if applicable.

• Our team will inspect your request or returned item.
• We will email you the outcome. If approved, we will process it within 7 working days.

• Customers cover the return shipping cost unless the product is defective.
• Shipping costs are not refundable unless stated otherwise.