Shipping Policy – VelossaLabs

This Shipping Policy outlines how products or service-related materials are delivered when purchased from the www.velossalabs.com platform.

1. Order Fulfillment

• Orders are shipped via registered domestic courier companies or India Post, depending on your delivery location and availability.
• For digital services (e.g. design files, website access, licensing keys), delivery will be made electronically to your registered email address.

2. Dispatch Timelines

• Orders are typically dispatched within 5 business days of receiving payment or based on agreed delivery milestones.
• For custom services, the delivery schedule will be outlined in your project proposal or contract.

3. Shipping Charges

• Shipping charges, if applicable, will be communicated at the time of order or included in the service proposal.
• Digital service deliveries incur no physical shipping charges.
• Shipping fees (where applicable) are non-refundable.

4. Delivery Terms

• Delivery timelines depend on shipping partners and may vary by location, local restrictions, or logistical issues.
• VelossaLabs is not responsible for delays caused by courier agencies or force majeure events.

5. Delivery Address & Tracking

• Orders will be shipped to the address provided during checkout or service onboarding.
• Please ensure the address is accurate. We are not liable for shipments lost due to incorrect address input.
• Where applicable, tracking details will be shared via email once dispatch is confirmed.

6. Confirmation and Support

• You will receive confirmation of service or shipment via email.
• If you have not received a confirmation within 7 business days, please contact us.

7. International Shipping

• While we currently focus on domestic delivery within India, international shipping for physical products may be introduced in the future.
• All international deliveries (when applicable) will be subject to duties, taxes, and customs clearance as per local regulations.

8. Contact Us

For any shipping-related inquiries, please reach out to:
VelossaLabs
Email: info@velossalabs.com
Registered Office: Pl-5b – 14/15, Sector-10, Khanda Colony, New Panvel (W) – 410206
Location: Mumbai, Maharashtra, India