VelossaLabs/Legal

Shipping Policy

Effective: 14 April 2025

This Shipping Policy outlines how products or service-related materials are delivered when purchased from the velossalabs.com platform.

1.

Order Fulfilment

Orders are shipped via registered domestic courier companies or India Post, depending on your delivery location and availability.
For digital services (e.g. design files, website access, licensing keys), delivery will be made electronically to your registered email address.

2.

Dispatch Timelines

Orders are typically dispatched within 5 business days of receiving payment or based on agreed delivery milestones.
For custom services, the delivery schedule will be outlined in your project proposal or contract.

3.

Shipping Charges

Shipping charges, if applicable, will be communicated at the time of order or included in the service proposal.
Digital service deliveries incur no physical shipping charges.
Shipping fees (where applicable) are non-refundable.

4.

Delivery Terms

Delivery timelines depend on shipping partners and may vary by location, local restrictions, or logistical issues.
VelossaLabs is not responsible for delays caused by courier agencies or force majeure events.

5.

Delivery Address & Tracking

Orders will be shipped to the address provided during checkout or service onboarding.
Please ensure the address is accurate. We are not liable for shipments lost due to incorrect address input.
Where applicable, tracking details will be shared via email once dispatch is confirmed.

6.

Confirmation and Support

You will receive confirmation of service or shipment via email.
If you have not received a confirmation within 7 business days, please contact us.

7.

International Shipping

We currently focus on domestic delivery within India. International shipping for physical products may be introduced in the future.
All international deliveries (when applicable) will be subject to duties, taxes, and customs clearance as per local regulations.

8.

Contact Us

VelossaLabs

Email: info@velossalabs.com

Registered Office: Pl-5b, 14/15, Sector-10, Khanda Colony, New Panvel (W), 410206

Mumbai, Maharashtra, India