Terms & Conditions – VelossaLabs

Effective Date: 01 April 2025

Terms & Conditions
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of domain name www.velossalabs.com (the ‘Website’), including the related mobile site and mobile application (hereinafter referred to as the ‘Platform’).

The Platform is owned by VelossaLabs, a company incorporated under the Companies Act, 1956 with its registered office at:
Pl-5b – 14/15, Sector-10, Khanda Colony, New Panvel (W) – 410206
(hereinafter referred to as the ‘Platform Owner’, ‘we’, ‘us’, ‘our’).

Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. By mere use of the Platform, you shall be contracting with the Platform Owner and these terms and conditions including the policies constitute your binding obligations with the Platform Owner.

These Terms of Use relate to your use of our website, goods (as applicable), or services (as applicable) (collectively, ‘Services’).

1. Services Offered

VelossaLabs provides a wide range of digital services including but not limited to:

• UI/UX Design
• Web and Mobile App Development
• SaaS Product Strategy & Design
• Branding and Identity
• SEO and Digital Marketing
• Creative and Technical Consultation

2. Project Engagement

All service engagements begin with a clearly defined proposal, scope of work, or quotation. By approving our proposal or sending project requirements, you agree to our process and pricing structure. Any additional work or revision beyond the agreed scope will be charged separately.

3. Payment Terms

• All projects require an advance payment of 50% to initiate work.
• Remaining 50% is payable upon completion or before the final delivery.
• Milestone-based payments may be outlined in your proposal if applicable.
• Late payments beyond 7 days of invoice may result in work stoppage or delays.
• GST or other applicable taxes will be charged in accordance with Indian law.

4. Revisions

Projects include a defined number of revisions (usually 2–3 rounds). Additional revisions or change requests post final approval will be billed separately based on hourly/project rate.

5. Delivery

Final deliverables will be shared in digital formats such as Figma, PNG, PDF, HTML/CSS/JS, or other agreed file types. Hosting, deployment, or code integration is available as a separate service if not included in the scope.

6. Cancellation & Refund Policy

• Advance payments are non-refundable after project kickoff.
• If project is canceled before design or development begins, partial refunds may be considered at our discretion.
• In case of project abandonment from the client side for 30+ days, the project will be considered closed.

7. Intellectual Property

• All designs, code, and assets remain the property of VelossaLabs until full payment is received.
• Upon final payment, ownership of the final deliverables is transferred to the client.
• We reserve the right to showcase completed work in our portfolio, unless a formal NDA prohibits it.

8. Client Responsibilities

Clients are responsible for providing timely feedback, content, and approvals. Delays from the client side may result in project timeline extensions.

9. Third-Party Tools & Services

If the project requires third-party tools (e.g., plugins, hosting, APIs), the cost will be borne by the client unless otherwise mentioned in the scope.

10. Confidentiality

All confidential information shared by the client will be kept secure and not disclosed without written permission. Similarly, we request clients not to share project files, proposals, or internal strategy docs publicly.

11. Limitation of Liability

• VelossaLabs will not be held responsible for:
  • Losses arising from third-party tools or services
  • Client-provided content that infringes copyright
  • Delays due to force majeure or unforeseen issues
• Our liability is limited to the total fees paid for the respective project.

12. Termination of Services

We reserve the right to terminate any project due to breach of terms, non-payment, or abusive behavior. The client also has the right to terminate, provided payments for completed work are cleared.

13. Legal Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be resolved under the jurisdiction of courts in Mumbai, Maharashtra.

14. Updates to These Terms

We may modify these Terms periodically to reflect changes in law or our business operations. Updated versions will be published on this page with the new effective date.

15. Contact Us

For any questions, legal concerns, or clarifications, please reach out to:

VelossaLabs
Email: info@velossalabs.com
Registered Office: Pl-5b – 14/15, Sector-10, Khanda Colony, New Panvel (W) – 410206
Location: Mumbai, Maharashtra, India