Skip to main content
VelossaLabs/Legal

Policies

Effective: 14 April 2025

Everything governing how we work together, in one place. If you are looking for something that is not listed here, write to us and we will point you to it.

1.

Working with us

These two cover the relationship itself: what we agree to when you engage us, and what we do with the information you share along the way.

Terms & ConditionsScope, engagement, delivery, intellectual property and ownership of the work.Privacy PolicyWhat we collect, why we collect it, and how it is stored and handled.
2.

Payments and cancellation

We accept online payments through a licensed Indian payment gateway. Publishing the three policies below is a condition of that, so they are written for a services studio rather than a shop. In practice, refunds and cancellation are the ones that will apply to you.

Refund & Cancellation PolicyWhen a project can be cancelled, and what happens to payments already made.Return PolicyHow returns are handled where they apply.Shipping & Delivery PolicyHow deliverables reach you. For our work this is almost always digital handover.
3.

Questions

If anything here is unclear, or your legal or procurement team needs something in a different form, ask us. We would rather answer it before a contract than after one.

VelossaLabs

Mumbai, India

info@velossalabs.com